Please request a refund in any of the following situations.
– Purchase of Extended Download Service (EDS), Registration Backup Service (RBS), or Download Insurance Service outside of product purchase, without knowing that they can be removed.
– Purchased of a wrong product, but you then placed the correct order from Laacky (hereinafter referred to as we/us).
– Purchase of the same product twice or purchase of two products with similar functions.
– You don’t receive the confirmation email within 24 hours of purchase, failed to get it after contacting the Support Team, and have not received a timely response (within 24 hours) from the Support Team after making contact.
– Software purchased has terminal technical problems, and no solution has been provided within 15 days. We will refund the purchase price if you don’t want to wait for a future upgrade.
Please note that once a refund is issued, the corresponding license will be deactivated, and it is required to uninstall the software from your computer.
Please note that there may be certain exceptions where a refund cannot be requested. Kindly check if the following purchases are ineligible for return:
– No refund is allowed for the 1-Month Plan. However, you can contact us to cancel the subscription to prevent auto-renewal before the next billing term.
– The license of the purchase is expired, which means the purchase has exceeded the product’s specified period.
– The purchase has exceeded 30 days from the initial payment date.
– The product suggestion can’t be met. We encourage you to read the product description and try the free trial version before making the final purchase decision.
– If you suspect any fraudulent or unauthorized payment, we advise you to contact your card issuer immediately. Please note that we collaborate with an independent payment platform, which makes it impossible for us to monitor the authorization process during payment.
– The confirmation email was not received within one hour. Ordinarily, once an order has been validated, the customer will receive a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typo, etc. In this case, you should contact the support team.
– The pricing of our products is subject to changes based on marketing strategies.
– A ‘change of mind‘ after purchase.
– A refund request for the renewal order with personal reasons like “I don’t know it was renewed” or “I don’t need it anymore”. A notification email would be sent to you 15 days ahead of the deduction date. The auto subscription can be canceled at any time before the deduction time.
– A refund request due to technical issue, with the customer refusing to cooperate with the Support Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Support Team.
– Any Laacky product purchased from any seller other than Laacky may only be returned to your seller from which the product was purchased, in accordance with that seller’s return policy, if any.
